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kai00
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No welcome email, contract, or account number

Hi,

I've recently received and setup the self-install broadband kit (works perfectly), but have not yet received a welcome letter/email or received a copy of my contract. Obviously this means I don't know my account number, so I haven't been able to set up my online account.

Could anyone get in contact and send me these?

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Daveg14
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Message 2 of 6
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Re: No welcome email, contract, or account number

Hi there

 

Firstly do you have a Virgin media E mail address if so you can log into my virgin media from the virgin media home page with your e mail password.

 

https://www.virginmedia.com/

 

Sign in with your My Virgin Media details

 

Hope this helps

 

David

 

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kai00
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Message 3 of 6
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Re: No welcome email, contract, or account number

Cheers for the tip David, but unfortunately I don't have a Virgin email address. Looks like I still need to get my account number from the welcome email so I can register and create an account.

 

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newapollo
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Message 4 of 6
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Re: No welcome email, contract, or account number

Hi kai00,

Have you checked your spam/junk mail box in case the emails are there?

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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kai00
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Message 5 of 6
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Re: No welcome email, contract, or account number

Yep already checked my spam folder, not there 😞 

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Zak_M
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Message 6 of 6
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Re: No welcome email, contract, or account number

Good morning @kai00

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your contract. 

 

I can take a look into this for you,  I will pop you over a PM. 

 

Kind regards,

Zak_M

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