Virgin Media Community

[Emma156]

I made a referral account using my friends link to order a router/broadband. After this I received my pre-contract summary email but no welcome email and haven’t heard anything since. I can’t log into a normal account using the same details I used for the referral account, so I have no way of viewing anything. Please could you help me as I ordered the router over a week ago?

[VM-Jon]

Hi @Emma156 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon