No welcome / confirmation email

[tompeacock]

I signed up over phonecall as a new broadband only customer but have still not have any form of email since. Therefore I cannot register for a MyVirgin account as I do not have my account number or site ID. I cannot check whether the terms of my contract, or install date, are correct.

[tompeacock]

I have now received an email, however, when I try to create an account on MyVirgin, I get the DEF01 error code

[Ryan_N]

Hi tompeacock, 

Thank you for your post and welcome to the forums. 

Firstly, thank you for updating the thread from your original post - we always appreciate that. In terms of the second issues, I will pop you over a private message to help out with this. 

Cheers, 

Ryan.