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No way to book an engineer online following failing self-install

We got a self install package today and managed to set it up properly, but the base light flashes green.

Diagnostics says there's an issue with the "coaxial cable", the hub 3.0 status overview at 192.168.0.1 says "internet (access denied)". The virgin media "service stays" tool says that there's an issue with our "activation" and that we need to contact virgin media

All this suggests that there's an issue with our flat's connection. We can't do anything about it without an engineer, but there seems to be no way to book a visit online, and of course the virgin phone line never answers.

To make things even more fun, we're in a basement flat with bad reception, so waiting hours on the phone is not even a viable option (we've tried, it disconnects)

Is there truly no way to book an engineer visit on the website? Am I missing something obvious? I don't think there's anything we can do at this point.

 

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Alessandro Volta
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Re: No way to book an engineer online following failing self-install

All new installs / replacement electronic equipment needs to be activated.

You can try the Activation number -  0800 953 9500 

Best time to phone is 08:00

Or

You can wait on here for one of the VM Staff to pick up the thread but this may take a few days.


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