on 08-09-2023 23:46
Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket.
Can you help?
Many Thanks
Kenneth
on 09-09-2023 08:39
You will only have been sent a QuickStart pack if the premises previously had VM. The box and cables may have been removed by the previous occupiers. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday