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No wall socket

Jcm86
Joining in

I've not long moved but I should of had an engineer booked in to install a wall socket I only have the quick set up kit. Please can I get an engineer booked in! 

1 ACCEPTED SOLUTION

Accepted Solutions

Tudor
Very Insightful Person
Very Insightful Person

You will only have been sent a QuickStart pack if the premises previously had VM. The box and cables may have been removed by the previous occupiers. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

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3 REPLIES 3

Tudor
Very Insightful Person
Very Insightful Person

You will only have been sent a QuickStart pack if the premises previously had VM. The box and cables may have been removed by the previous occupiers. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi Jcm86.

Thanks for yourpost and welcome to the community.

Just from checking our service I can see that you've been in contact with the team to get the appointment booked.

If you do have any issues or queries then be sure to pop back up to us for further assistance.

Take care,

Kain

Thank you for the follow up. Yesterday the engineer came but it turns out the signal from the cable outside wasn't coming into house so I'm still not set up and apparently I need to wait until the a date the cable can be fixed outside my property.. I have no idea when I'll get that email/text message and how long it will be till someone can repair the cable