No wall socket

[Dlj80]

I have no wall socket to plug into! There might have been service in my house before but the wall socket has been removed 

[Tudor]

You will only have been sent a QuickStart pack if the premises previously had VM. The box and cables may have been removed by the previous occupiers. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

[Kath_F]

Hi Dlj80, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear the wall socket has been removed between the time of the previous services being installed and you requesting services. 

We can amend things this end so an engineer can come out and get you installed but in order to do that, we will need to confirm some information with you. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[Kath_F]

Hi Dlj80, 

Thanks for coming back to me and sticking with me via private message. 

I'm glad to hear the engineer appointment has been booked and you've received details of this via text. 

Please let us know how the visit goes and if you have any further issues - you know where we are. 

Thanks,