on 10-06-2022 21:20
Ive received my new hub but i don't have a corresponding wall socket for the cable connector. I hace a VM box on the wall but it only has a LAN output.
on 10-06-2022 21:35
If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. The internal wall boxes are mostly oblong. Look for an omnibox on the outside of your property and try and trace the cable. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday
on 13-06-2022 14:27
Welcome to the community.
Sorry to hear you're struggling with your self install and locating your faceplate/isolator plate. If you've still not been able to find this and install your services. Please join me on private message so I can locate your account. You can see your private messages at the top of the page, in the envelope icon.