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No wall socket

Joining in


Ive received my new hub but i don't have a corresponding wall socket for the cable connector. I hace a VM box on the wall but it only has a LAN output.


Very Insightful Person
Very Insightful Person

If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. The internal wall boxes are mostly oblong. Look for an omnibox on the outside of your property and try and trace the cable. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hi Zazzy123

Welcome to the community. 

Sorry to hear you're struggling with your self install and locating your faceplate/isolator plate. If you've still not been able to find this and install your services. Please join me on private message so I can locate your account. You can see your private messages at the top of the page, in the envelope icon.