Hi, I have the self install kit arriving, however I have seen there is no Virgin wall socket when I watched the self install guide. Do I need to get an engineer out?
maybe but have a good look round
not all installs have an internal box
start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box
if you find a cable you need one of these to attach the cable that came with the quick start kit