Virgin Media Community

[loolooasuna]

Recently ordered broadband only and was given the quick install pack, however i believe that the wall socket that is required has been taken off and may need a technician to come and do another one. But i cant seem to find anywhere to book/contact and get someone to come fix this

[Tudor]

Phone pre-installs team on 0800 052 1734.

[Adduxi]

Just check if there is a trailing cable as not all installations have a wall socket.   Look outside for the VM box on the wall, and trace the wires inside.

[Ayisha_B]

Hi @loolooasuna,

A warm welcome to our Community Forums and thanks for your post. 

It's great to have you on board with us 🙂

I've had a peek at our systems and can see a manned install was arranged for yesterday and your hub is now online.

If you need anything else from me, just shout.

Have a lovely weekend!