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No wall socket

JakesCorner
Joining in

on ‎08-01-2022 15:18

Hi, 

I have just received my virgin media hub 3.0 box, but there is no wall socket for me to plug it into. Is the wall socket something that I could setup myself? Or could I please book an engineer or somebody to come round and have a look/set it up?

Thanks, Jake

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Adduxi
Very Insightful Person
Very Insightful Person

‎09-01-2022 10:50 - edited ‎09-01-2022 10:51

@JakesCorner wrote:

Hi, 

I have just received my virgin media hub 3.0 box, but there is no wall socket for me to plug it into.<snip>  

Not all properties have a socket, it may just be a cable.  Check outside the property for a brown or grey box on the wall and trace the cable back to the inside.  VM will not send a Quickstart kit unless they have had a previous installation. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Zak_M
Forum Team (Retired)
Forum Team (Retired)

on ‎11-01-2022 11:03

Good afternoon JakesCorner, 

 

Welcome to the forums and thank you for taking the time to post. 

 

I can see that you have managed to contact the customer care team regarding this. 

 

Do let us know how you get on. 

 

Kind regards,

Zak_M

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