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Gemls3
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No wall socket

Hi. I don’t seem to have a wall socket to be able to connect the quick start kit I’ve been sent. All I have is an open reach box that doesn’t fit. I can’t get through via phone so don’t know if I need an engineer. Thanks 

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sayekm
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Re: No wall socket

You think someone would check their property for a Virgin socket before agreeing to a quick start package?

 




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Adduxi
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Re: No wall socket


@sayekm wrote:

You think someone would check their property for a Virgin socket before agreeing to a quick start package?

 


I was always under the impression, you can't order Quickstart unless the property was listed as having VM previously.?  The OP will need to check outside to see if there is a Gray or Brown VM box on the wall somewhere. 

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nodrogd
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Re: No wall socket


@Adduxi wrote:

@sayekm wrote:

You think someone would check their property for a Virgin socket before agreeing to a quick start package?

 


I was always under the impression, you can't order Quickstart unless the property was listed as having VM previously.?  The OP will need to check outside to see if there is a Gray or Brown VM box on the wall somewhere. 


Virgin only give you this option if there was previously a customer at the address, although it is the customers job to check the coax cable outlets are still in existance & at the required location they want to use their kit.

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Gemls3
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Re: No wall socket

I just moved into the property and was told it was available but thanks for your super unhelpful comment 

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