we recently moved into this new house and i ordered a quick install kit. When we arrived here I checked the virgin box inside the flat and it does not appear to have a wall socket. There is wire coming out of the box which when i tried went into the modem and it connected. The problem now though is the wire is really short and i cant move the hub. (Picture attached)
Can anyone please help, unable to get anyone over the phone.
Many thanks tony, that defiantly helps, will get the coupler and get started as you said. Trying to get to virgin for last whole week but cant get them over phone, it just throws me off or redirects to their website.