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No wall socket

C2153FE4-1C68-453F-8CA3-BA51447530F8.jpeg

 
 

Hi, 

we recently moved into this new house and i ordered a quick install kit. When we arrived here I checked the virgin box inside the flat and it does not appear to have a wall socket. There is wire coming out of the box which when i tried went into the modem and it connected. The problem now though is the wire is really short and i cant move the hub. (Picture attached)

Can anyone please help, unable to get anyone over the phone.

 

thanks

Nitin

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Re: No wall socket

Your Missing an Isolator, you need a technician to install one
I work for Virgin Media and my posts are my own opinions
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Re: No wall socket

Thanks jb66.

I am still waiting to get through over the phone or someone reply to me here to get this moving

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Re: No wall socket

as jb says but afaik you should have an isolator cable thats the cable that comes in the kit

you could get one of these

https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prd

that would let you extend the cable with the cable from the quick start to make things a little easier 

if thats ok then you are up and running or you can ring for a tech - make sure you so that soon as they will have it down as ok and then there may be a charge

 

____________________

Tony
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Re: No wall socket

Many thanks tony, that defiantly helps, will get the coupler and get started as you said. Trying to get to virgin for last whole week but cant get them over phone, it just throws me off or redirects to their website.

 

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Re: No wall socket

Hi Kapoornitin1,

 

Thanks for your post and welcome to the community 🙂

 

I'm sorry you're missing the isolator cable from your set up. 

 

I'd like to arrange to get one fitted for you, so I'll pop you a private message now. 

 

Thanks

 

Melissa

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Re: No wall socket

I'm glad I've been able to get this booked in to be fixed for you 🙂

 

Let me know how it goes.

 

Thanks

 

Melissa

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