Hi i opted for a self install for broadband but just realised there's no wall socket. The only thing there is is two cables coming out of the wall which don't fit the router in any way. I tried calling virgin but cannot get through at all. Can someone help?
2 cable always sounds like sky but their fitting would screw into the router so maybe not
start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box
hmmmmmmmmm - if the system has allowed self install VM has been installed in the past - but thats all they know today - the cable could have come through that hole and sky could have removed it to fit their cable
so if there is nothing else you need to book a tech to sort it