I ordered a new VM broadband connection and I got the self install kit. I started following the steps but found out I don’t have a VM wall socket to plug into. What should I do now? I need help from a technician. How do I contact one?
start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box
if you find a cable you need one of these to attach the cable that came with the quick start kit
I called that number before but didn’t know I was supposed to choose “Activate connection”. To anyone else who runs into this in the future, follow this selection route: Broadband -> confirm post code -> activate connection -> need help, and they’ll connect you to a customer service agent