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Ifan17
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No wall socket for broadband

My new property doesn’t seem to have a Virgin media box with an antenna port, I only see to have an open reach master socket 5c equipped with Ethernet and phone port, how can I set my WiFi up? 
Thank you in advance!

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dannylau
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Re: No wall socket for broadband

If you were supplied with a quick start kit the property must have had virgin at one point, if it's been removed you'll need to book an engineer 

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nodrogd
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Re: No wall socket for broadband

VM only provide quick start if the address has previously had a service. Some previous occupiers remove the wall box, just leaving a trailing wire & connector visible.

Also have a look outside for the incoming feed, which is usually a “shotgun barrel” type cable with coax & phone combined into a brown or grey wall box, from which cables go straight through the wall or exit to other entry points. If you cannot find any of this then a full two-stage install is required with a cabinet drop repull plus internals.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

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Hayley_S
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Re: No wall socket for broadband

Hello @Ifan17.

 

Thank you for posting on the community page.

 

I am sorry for the issues that you have had with your installation.

 

I was able to locate your account using your account details, I can see a complete work order on your account for an installation, is everything sorted for you now?

 

Please let me know.

Hayley
Forum Team



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