Hi @gemmaleanne4, thanks for your post and sorry that you're having problems getting your services working.
Are you still having problems since your post on Monday?
I'm more than happy to book an engineer install for you as it appears that's what you require, so I'm just going to pop you a PM just to ask you to confirm a few details first so I can get this booked in.
Please expect this within a minute or two and respond as soon as possible to me privately.
Regards
Tom_W