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No wall box fitting screw on not push can't see where to ask for engineer visit

Joining in

My dad had a quick start box but there is no wall box just a split wire  The piece that goes into the router is screw in and should be push on . I have looked but cannot see how to get an engineer any advice would be gratefully received please


Very Insightful Person
Very Insightful Person

The wire you have should just screw into the back of the hub directly. However, the cable is like this as somebody has removed the safety isolator that your quick start plugs into.

You can use the wire directly connected temporarily, but I would get a proper isolated socket fitted ASAP.

Ring the pre-installs team on 0800 052 1734 & they can arrange a manned install to sort this correctly.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

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Forum Team
Forum Team

Hi Mark0474, welcome to the community! Thank you for posting. 

Sorry to hear of your installation experience due to issues with your socket and cabling. 

We will need to send you a PM to confirm some account information so we can offer further support with this. 

Please do be aware we are limited with what support we can provide for pre-install issues. We have a dedicated support team for pre-install issues who you can speak to by calling us on 0345 454 1111, or texting us on +44753 305 1809 or WhatsApp on +447305 327 112 (where you are re-routed once one of the team is available). 

We can return to this public thread with an update when possible! You will find the PM in the top right corner of the page in your inbox. 
All the best!