No vm wall socket

[Eva63]

Hi,

I just moved to a new house and got my virgin media kit today. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. 

There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next to the box. I checked the black cables outside and I think they are connected to satellites.

I tried the ethernet cable as well, but, unfortunately it doesn't fit into the openreach white box.

Is there something I can do to fix or do I need to call an engineer?

Thank you

[goslow]

Sometimes there is no wall box, just a trailing cable. The cable could be hidden within, or behind, furniture. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. A couple of past examples are in the images below

https://community.virginmedia.com/t5/QuickStart-set-up-and/No-wall-socket/td-p/5395897

https://community.virginmedia.com/t5/QuickStart-set-up-and/No-virgin-media-wall-socket/m-p/5395697#M...

A wall box may be branded with the logos of an old cable TV company (not VM). Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs.

If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together

https://www.diy.com/departments/f-type-screw-connector-female-socket-coupler-adapter-sat-coax-cable-...

Also available from the likes of Screwfix, Homebase, Toolstation etc.

If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home.

If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket.