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No vm socket

Joining in

Hello, we moved into our appartment a week ago and got a box from Virgin Media with all staff we need for broadband.

But it seems that we don't have correct socket to connect to. I am wondering if i can book an engineer on-line to check our sockets and install new one  if the others don't  work?

Thank you.



Very Insightful Person
Very Insightful Person

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Thank you Tudor,

Based you recommendation that I discovered in other posts I have tried to call the team but my problem was that I didn't understand some security related questions during the call. That is why I am wondering if I can use a chart or email to do this booking.

Thank you


Hey Vdobrynin, thank you for reaching out and a warm welcome to the community, I am sorry to hear you've not a socket installed.

I am going to send you a PM so we can get to the bottom of this.

Please look out for the purple envelope. Thanks 

Matt - Forum Team

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