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Cartwright1709 · ‎13-06-2022

Hello, ive tried calling and cant get through to book and engineer.

i dont have the box on the wall that you need to plug it into and dont know what to do.

any suggestions?

japitts · ‎13-06-2022

Sounds like you've had a QuickStart self-serve installation because of a previous resident at your address having VM services. If you don't have the co-ax connections in the location you need them, it's time for a manned installation instead.

You can either call in to arrange this (0345 4541111 from any non-VM phone) or wait here a day or so for staff to pickup.

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japitts · ‎13-06-2022

Sounds like you've had a QuickStart self-serve installation because of a previous resident at your address having VM services. If you don't have the co-ax connections in the location you need them, it's time for a manned installation instead.

You can either call in to arrange this (0345 4541111 from any non-VM phone) or wait here a day or so for staff to pickup.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

newapollo · ‎13-06-2022

Hi @Cartwright1709

You can also call the pre-installation and delivery team on 0800 052 1734

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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