Virgin Media Community

[maddiewalls]

We ordered Virgin Media wifi and it allowed me to quick install - but we don't have a virgin media wall socket? I think to need an engineer? 

[apcyberax]

if yo could order quick start then the house has had services in the based. check for a brown box outside the house.

if you don't have a socket you need a engineer

[Khabibtheeagle]

Hi, 

Sorry for hijacking your thread but im in exactly the same position. I received my quick start package today. We have been with sky over the last two years, but signed up to Virgin a few days ago. I have a brown box outside but no white virgin wall socket inside my property. After opening the brown box outside i have noticed none of the wires come inside my property. Im assuming i have to book and engineer. I have been trying to book one via the help links on the website but im having no luck. I have tried ringing the helpline for the last few hours choosing various different options but again having no luck. Any advice would be greatly appreciated! Thank you 

[apcyberax]

start your own thread and staff will get ti your thread and can book one for you.

Hijacking someone elses threads can stop them and you getting the help needed

[Khabibtheeagle]

Thanks. I only did it as not to clutter up the forum with similar posts. I have created my own now 👍