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Khabibtheeagle
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No virgin wall socket inside property

Hi, 

 

I received my quick start package today. We have been with sky over the last two years, but signed up to Virgin a few days ago. I have a brown box outside but no white virgin wall socket inside my property. After opening the brown box outside i have noticed none of the wires come inside my property. Im assuming i have to book and engineer. I have been trying to book one via the help links on the website but im having no luck. I have tried ringing the helpline for the last few hours choosing various different options but again having no luck. Any advice would be greatly appreciated! Thank you

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SCA1972
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Re: No virgin wall socket inside property

It does sound like you need a manned install.

If you can't get through on the phone then VM are recommending you send a text to 07533 051809 describing the issue and you should get a response, but it may take a day or two at present. This is a text only service, it does not support voice calls.  
https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

Or you can wait for one of the forum team to get to this thread, which usually also takes a few days.

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Scott

My setup: VM TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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Khabibtheeagle
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Re: No virgin wall socket inside property

Thanks for the reply. I got through on the phone and an engineer is coming out tomorrow. Thanks! 

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Emily_G
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Re: No virgin wall socket inside property

Thanks for the post and great to hear you got an appointment booked to look further into this.

 

How are your services today?

 

Thanks, Emily.

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