Virgin Media Community

[LMCarlsen]

Ordered a quick start but the person before me has had sky 

The only socket/cabling into the house is shown in photo

How do I book an engineer? Thanks 

 

[Tudor]

They look like Sky cables, try:

Pre-installs team on 0800 052 1734

[nodrogd]

That is a satellite dish feed. It is quite common for Sky installers to remove rival companies cabling when installing theirs. They still have to enlarge the entry hole in any case so could just drill a new one. You will need a tech install.

[Paul_DN]

Hi LMCarlsen,

Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you no longer have our connections in your property and wasn't able to install our services yourself, as advised it is common for the connections to be removed either by the home owner of on installation of a new service, I was able to find you on our system with the details we have for you, I can see you have spoken to us and arranged for a technician, if you need to change this you can do this Via your Online Account, if you haven't set one up yet you can also do that Via the link.

Please let us know how you get on, if you have any further queries or even just a question please do not hesitate to reach back out.

Regards

Paul.