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Shell243
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No virgin socket

Hi all

I am new to virgin broadband and set up to self install. I have no vrgin socket that i can find. I have a grey box outside and have followed all wires but nothing works.

Thanks in advance for any help

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Adduxi
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Re: No virgin socket


@Shell243 wrote:

Hi all

I am new to virgin broadband and set up to self install. I have no vrgin socket that i can find. I have a grey box outside and have followed all wires but nothing works.

Thanks in advance for any help


Have you found the cable inside?  There may not be a socket, but just the cable.  Can you post a picture of your findings?

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Paul_DN
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Re: No virgin socket

Hi Adduxi,

 

Thanks for reaching out to us and welcome to both our community and Virgin Media, I am sorry to hear you aren't able to install your services due to having no wall socket.

 

I have had a look our end and it looks like you have already spoken to us and no longer need support getting this resolved, if this isn't the case please let us know.

 

 

Kind regards

 

Paul.

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Adduxi
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Re: No virgin socket


@Paul_DN wrote:

Hi Adduxi,

<snip>


LOL Paul , it's not me with the issue,  it's Shell243   🙂

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Paul_DN
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Re: No virgin socket

Hi Adduxi,

 

Sorry got a little confused, thanks for putting me right.

 

Regards

 

Paul.

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Paul_DN
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Re: No virgin socket

Hi Shell243,

 

Thanks for reaching out to us and welcome to both our community and Virgin Media, I am sorry to hear you aren't able to install your services due to having no wall socket.

 

I have had a look our end and it looks like you have already spoken to us and no longer need support getting this resolved, if this isn't the case please let us know.

 

 

Kind regards

 

Paul.

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