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No virgin media wall socket

Joining in


I have the same problem. I recently moved to new house, i get my router today but there is no virgin box in home, just there is a virgin cable but wothout any socket connected to that 

Can i buy a wall socket? Or i should wait for technicin. Because when I talk with virgin before I buy the service they told me its ready to self installation!!! And as I dont want to wait for connection and engineer, i bought the service! Now what should I do


Alessandro Volta

If you have a plug on the end of the trailing cable from the wall you may need a coupler to join the plug from the wall to the plug on the cable from the 'Quick Start' kit.

Also available from the likes of Screwfix, Homebase, Toolstation etc.

Post some photos of the connection you have available and you may get further/better advice.

Alternatively, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket.