No virgin media wall socket

[Oymenuz]

Hi

I have the same problem. I recently moved to new house, i get my router today but there is no virgin box in home, just there is a virgin cable but wothout any socket connected to that 

Can i buy a wall socket? Or i should wait for technicin. Because when I talk with virgin before I buy the service they told me its ready to self installation!!! And as I dont want to wait for connection and engineer, i bought the service! Now what should I do

[goslow]

If you have a plug on the end of the trailing cable from the wall you may need a coupler to join the plug from the wall to the plug on the cable from the 'Quick Start' kit.

https://www.diy.com/departments/f-type-screw-connector-female-socket-coupler-adapter-sat-coax-cable-...

Also available from the likes of Screwfix, Homebase, Toolstation etc.

Post some photos of the connection you have available and you may get further/better advice.

Alternatively, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket.