I was under the impression that because virgin checked we could get it in our flat we would have the plug already but it appears not - how do we get a wall socket for broadband and how do I speak to a human instead of going through multiple security checks online and on phone to not be able to get an answer!!!
Welcome back to the community.
I am sorry to hear that there is no Virgin Media socket.
I have looked into this and can see that you have contacted the team since posting and can confirm that the team have arranged this for you.
Kind regards, Chris.