No virgin media wall socket.

[vmcusto1]

 

 

 

I have the quickstart pack but unfortunately cannot get broadband set up and working.

The only vm wall socket that i can see is for  an ethernet port.

I’m I missing something?

Thank you for your help

[nodrogd · Accepted solution]

As its likely you are in a flat, the media outlet plate is most likely what was used by the previous user (via the SAT1 socket). These are usually provisioned from an equipment cupboard outside the flats. Try the SAT1 output & if that doesn't work you would need a manned install.

[vmcusto1]

Thank you very much for the insight!

[CoreyB]

Have you had any luck with the self install? I’ve got the exact same sockets you have and the same problem, tried with both SAT1 and SAT2. Even have a wall socket without any branding on it , had to take it off to see a small cable coming out of it and it still doesn’t work 

[vmcusto1]

Unfortunately no… Had to contact Customer service to schedule a technician visit but the best they could offer is september 26 😕

[CoreyB]

Yep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. Call them up and mention it to them otherwise they more than likely won’t say anything about it. I think it’s something like £5-£8 per day that your services aren’t on. Just hope they have a cancellation so we can get it done sooner

[vmcusto1]

I will for sure communicate with them regarding this compensation. Thank you for letting me know i really appreciate it!

[Nathan_B]

Hi there @vmcusto1, welcome to our forum and thanks for your post.

I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment.

Let us know how this appointment goes, if you need any further assistance we are always happy to help.

Regards

Nathan