No virgin media wall socket

[Chin1028]

I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. However, I do not have any of the specified wall sockets available. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I can only find the TV socket. Please help. Thanks.

[AggieR]

Hi Kath,

I have got the same issue. I tried to call support, but couldn't reach it. Could you please contact me privately to make the appointment to install a socket? 

Thanks in advance.

[Sabrina_B]

Hi @AggieR.

Thanks for reaching out to us and welcome to the community. Apologies you are having issues with an installation. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

Thanks.

Sabrina

[yongzou]

Hi,

I have got the same issue. Could you please contact me privately to make the appointment to install a socket? 

Thanks in advance.

[Travis_M]

Hi @yongzou 

Thanks for posting on our community forum! 

I'll drop you a private message now to collect some more information so we can look to get this sorted for you, keep an eye on your inbox for a message from myself.

Regards

[Travis_M]

Hi @yongzou 

Thanks for your joining me via private message

Glad to hear the team have managed to schedule the visit in for you. Please do keep us updated with how this goes.

Regards