No virgin media wall socket

[Chin1028]

I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. However, I do not have any of the specified wall sockets available. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I can only find the TV socket. Please help. Thanks.

[Torres]

Hi all, i am having the same issue. II have received my package 2 days ago but I can’t complete the set up due to a lack of a Virgin Media wall socket.

Can you help?

Many Thanks

[Robert_P]

Hello Torres,

Sorry to hear of the issues setting up your new equipment due to no wall socket, I'm happy to help and appreciate you raising this via the forums. Welcome to the community.

I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.

Rob

[Aurascotland]

Hi. I have the same problem there is no VM wall socket in my property. Could you help me book an engineer visits. 

[Akua_A]

Hi @Aurascotland 

Welcome to our community forums and thank you for your first post.

Sorry to hear your self-installation was unsuccessful because you do not have a VM socket. To best look into this, I am sending a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

[charleykate10]

Hi i’m also having the same problem where i received a self installation kit but i have no virgin media wall socket. please can you help me get one installed

thanks 

charley

[Yizhi223]

Hi i’m also having the same problem where i received a self installation kit but i have no virgin media wall socket. please can you help me get one installed

thanks 

Yizhi

[John_GS]

Hi @Yizhi223 

Thanks for posting and welcome to the community 🙂

Please do make your own thread in the future.

I'll send you a PM now to assist further.

Best wishes.

[John_GS]

Hi @Yizhi223 

Thanks for joining me on PM and allowing me to help sort this for you.

Let us know how the tech visit goes or if you need further assistance 🙂

Best wishes.

[rohith15388]

Hello Virgin Media,

we moved into a new house. There is no fibre socket in this house. There is one Ethernet connection point and socket with a circle on the wall. May I know which one I can connect. But there are 2 wires leading which can be plugged in the hub. I tried both the wires, it didn’t set up the WiFi. Also tried the Ethernet, not much luck.

can you pls contact me so that you could assist ?

the 2 wires end up inside the wall, I cannot see further where it is leading to. 

pls contact me ASAP

[Paul_DN]

Hi rohith15388,

Thank you for reaching out to us in our community and welcome, sorry to see you cannot find a connection point for our services in your property, have you got an installation booked or have you received a self install kit?

Regards

Paul.