No virgin media wall socket

[Essexgr8]

Hi,

I placed an order online for VM fibre broadand on the 19th June qnd i was offered self install kit. recieved confirmation email that my kit will arrive on 21st June but i recieved another email saying that my kit will now arrive 28th June.

I have noticed that i do not have any internal wall socket.there is brown box outside but the cables are not coming in . I have been living here for past 15 years and never had fibre broadband before so i assume some one living in the property had cut the cable coming in from external wall mounted box.

Please assist as i am not sure what actions to take. I do not want to pay for an engineer and may have to cancell the order.

Thankyou

[Essexgr8 · Accepted solution]

I am in contact with Virgin media in PM and the representative keep on changing and differwnt peraon picks up the private message and give me the same answer. I am sure its the delay tactics.

All the representative tell me the same story that they are witing for area manager to call them back.

I asked for my complanit to be escalated but i am not getting any update on this.

Instead of providing me with an update, i am asked in PM what resolution suits me? Which is very strange.

Update to follow.

[Essexgr8]

Hi,

Is there any update or are you still waiting for the Area Manager?

[Ryan_N]

If you contact the agent that has picked this up for you on your private message - they would be able to confirm for you. 

Cheers, 

Ryan. 

[Essexgr8]

Hi Ryan,

Thankyou for the info.

I am replying to the messages in PM but i am very surprised and frustrated that Virgin Media still trying to get hold of their area manage since my first message almost a month ago.