Hi @Angrypanda1,
Welcome to our Community Forums! Thank you for your first thread and I'm sorry to hear that you're having issues with your Virgin Media Qucikstart box!
Apologies about the delay in response.
I was able to locate your account and I can see that you've already been in touch with the team and was able to book in a technician appointment to help you install our services.
Please keep us updated on how your appointment goes and if you need any further help.
We're more than happy to assist.
Thank you,