Virgin Media Community

[Angrypanda1]

So I have just recieved my modem and everything for quickstart, but I need to have the wall socket installed, but cant seem to arrange for an engineer to assist.

Please can someone help.

[Angrypanda1]

Ok, so I arranged for my new modem to be installed in my flat because i am new to this... So today I recieve my modem, but no one was here to help install it..

I know I need it to be installed because i dont have a VM wall socket...and i cant get hold of anyone that can arrange an engineer to install it.

Please help.

[goslow]

Do you have a cable with a connector on the end of it within your home? Sometimes no wall box is fitted, just a trailing lead? Sometimes a previous cable may have been cut short by past occupants of the property or other service installers. Are there any traces left behind of a previous installation?

[newapollo · Accepted solution]

Hi Angrypanda1,

Sorry to see you are having installation problems.

You could  try contacting  New accounts and Set Up for them to organise an engineer appointment.

You can contact them by dialling 150 from a Virgin landline or mobile , or  0345 4541111 from any other phone (local rate included in most phone plans) or freephone number 0800 052 0422

A member of the Forum Team may pick this up for you but it's a weekend and will probably take a few days.

[Angrypanda1]

No, there are no other points that i can see.. there is one for tv and radio as well as for phones, but none for modems.

[nodrogd]

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@Angrypanda1 wrote:

No, there are no other points that i can see.. there is one for tv and radio as well as for phones, but none for modems.

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The Virgin cable carries both internet & TV signals. When the networks were first built they supplied TV & FM radio, so some of the older outlets are marked TV & FM. If you have one of these you need to connect to the outlet marked TV.

Post a photo of the outlet you have as it could be one of these.

[Angrypanda1]

 this is what is currently here.

[Paulina_Z]

Hi @Angrypanda1,

Welcome to our Community Forums! Thank you for your first thread and I'm sorry to hear that you're having issues with your Virgin Media Qucikstart box!

Apologies about the delay in response. 

I was able to locate your account and I can see that you've already been in touch with the team and was able to book in a technician appointment to help you install our services. 

Please keep us updated on how your appointment goes and if you need any further help. 

We're more than happy to assist.

Thank you,