Self-service QuickStart installs are usually offered where there's previously been VM service at an address and so the cabling/connections are already in-place.
If, for whatever reason, that's not the case, you'll need a manned engineer install. You can either call in to book this (150 from a VM phone, or 0345 4541111 from any other phone) or wait here (might be a couple of days) for a staffer to pick this up.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks