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No virgin media wall socket or alternative

Joining in

Hi there, we've connected our router through a random wall cable, however, upon further research we apparently should have a virgin media wall socket as the last homeowners had virgin media installed, but after checking the house, there isn't any. I've checked outside and found two virgin media boxes, however, our side is empty and runs through the neighbours house?

Anyways, we are able to connect to the internet but the speeds and connectivity are abysmal, I'm disconnecting multiple times an hour, and the speeds are shocking and inconsistent

BT port 1BT port 1Unknown portUnknown portConnected to random wiring in the houseConnected to random wiring in the houseVirgin media outside socket, including empty shellVirgin media outside socket, including empty shellBT port 2BT port 2BT port 3BT port 3





Above are the pictures of what i've found around the house, we have multiple different wires, and the only ones it connects to is what you can see it connected to, but like i've said, the actual speed and connectivity from this is awful.


Furthermore, our virgin media box didn't come with everything it says in the setup, we didn't have a splitter nor a splitter to box connector, only the wall to splitter side twice.


My computer is connected via EDUP WiFi 6E AX210 PCIE Wifi Card, but also i've tried with tp-link powerline adapters, av600's and av1000s, with the same result.


Here are the speedtest results that i've been running this week, as you can see the DL speed is inconsistent and fluctuates by the day, baring in mind we're paying for the M350 Fibre deal, however, the upload seems very consistent.



Joining in


Very Insightful Person
Very Insightful Person

Don’t bump post, it will only mean that it will take longer for your post to be answered. None of those white sockets are for your hub. It’s best to call in to get a technician’s visit to sort everything out.

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended.

VM will not dispatch any technicians while an area fault exists.

If no faults found:

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Hi there Liban97,

Thanks for your post and welcome to the community.

Many apologies for the issues you have experienced since joining us, now from checking our system it appears our team have identified an area fault.

The estimated fix time for this has been set for today at 3PM.

Let us know if the same issues are appearing after this.