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No virgin media wall socket for installation

K4tc
Tuning in

on ‎21-07-2022 19:29

Hello,

My quick start kit arrived today. There are some very ancient cables outside coming out of the ground that look like they have been pulled out of the wall by a previous tenant and satellite cables stuffed through hole instead. I need a new virgin connection inside my home. 

I hope this account is linked to my correct address as I have had a previous account with you at another property.

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4 REPLIES 4

Tudor
Very Insightful Person
Very Insightful Person

on ‎21-07-2022 19:44

You need to call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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K4tc
Tuning in
In response to Tudor

on ‎21-07-2022 19:46

Thanks I have already tried that number, waited about 20mins to get through and they said I needed to speak to pre install and then put me on silent hold and after 5mins the call was ended - not by me

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K4tc
Tuning in
In response to K4tc

on ‎21-07-2022 20:11

Update .. now have an engineer booked in for next Friday 

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Martin_N
Forum Team
Forum Team
In response to K4tc

on ‎24-07-2022 09:24

Hi K4tc,

Thank you for your post. I'm very sorry to hear about the issue with the cabling at your property. 

I'm glad you've been able to get an engineer arranged to resolve this for you.

If you need any assistance in the future, please don't hesitate to reach out. 

^Martin

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