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No virgin media wall socket for installation

Tuning in


My quick start kit arrived today. There are some very ancient cables outside coming out of the ground that look like they have been pulled out of the wall by a previous tenant and satellite cables stuffed through hole instead. I need a new virgin connection inside my home. 

I hope this account is linked to my correct address as I have had a previous account with you at another property.


Very Insightful Person
Very Insightful Person

You need to call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Thanks I have already tried that number, waited about 20mins to get through and they said I needed to speak to pre install and then put me on silent hold and after 5mins the call was ended - not by me

Update .. now have an engineer booked in for next Friday 

Hi K4tc,

Thank you for your post. I'm very sorry to hear about the issue with the cabling at your property. 

I'm glad you've been able to get an engineer arranged to resolve this for you.

If you need any assistance in the future, please don't hesitate to reach out.