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No virgin media socket

We have moved into a house and didn't realise we didn't have the wall socket for the RF cable. We have tried calling and haven't gotten anywhere with it as well can't book a technician online. We just need to book a technician to install a virgin media wall socket. 

Corey. 

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Message 2 of 10
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Re: No virgin media socket

Have you actually booked a self installation at this address ?

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Re: No virgin media socket

We just got it delivered to us not knowing we didn't have the socket. How would I book a self installation? 

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Re: No virgin media socket

I don't have the internal wall socket to do the installation my self, I need an engineer to come and install one in the house. 

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Re: No virgin media socket

How did you get the equipment sent to you? They would normally send you this after you have booked a self installation

They check that there is an existing connection at the address.

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Message 6 of 10
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Re: No virgin media socket

It was delivered through yodel. When you say check do you mean they send over someone to check??

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Message 7 of 10
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Re: No virgin media socket

You apply to Virgin for a broadband /TV service.

Virgin check their records to see if they can supply a service at that address.

If they can, you sign a contract for the service.

If the address has already been wired up, they send you the equipment to plug it in yourself.

If the address hasn't been wired up, an engineer comes to install it.

Did you sign the contract?

 

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Message 8 of 10
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Re: No virgin media socket

I'm guessing,that my other house member did because they sent us over the equipment. 

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Message 9 of 10
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Re: No virgin media socket

Then you'll need to check with the person who placed the order, what sort of installation they arranged. 

Virgin will only deal with the person who signed the contract.

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Message 10 of 10
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Re: No virgin media socket

OK kl, thanks for the help. 

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