No virgin media socket outside my house

[andrewmonkie]

Hi, 

Virgin dug up our road 2 years ago to lay the fibre, but my neighbour and I didn’t get the black boxes outside our house like all my neighbours. 
It says on the online service checker that Virgin is not available, but my other neighbour can get it??????

[Natalie_L]

Hi andrewmonkie, 

Welcome to the Community and thank you for posting. 

I am sorry to hear your service is currently showing as unavailable. 

Have you registered for updates here?

Thanks, 

[andrewmonkie]

hi ,

yes I have registered for updates.

I’ve even spoken to someone who says we are in the build schedule for the next 6months.

but what I don’t understand is how they dig up a street and all my neighbours can access Virgin, but they’ve missed 2 houses completely out???

[Akua_A]

Thank you for your response @andrewmonkie

Due to the nature of our network, connectivity can vary from property to property. If you would like, we can forward your details to the relevant team to see if your property is serviceable. Please let us know if this is something you are interested in and we will take further steps.

Thanks,

[andrewmonkie]

Hi yea please forward my request on to the relevant team, I just don’t understand why you would Kay the lines for the rest of my street and the surrounding area, but leave 2 properties out.

it’s crazy.

[Reece_MH]

Hi andrewmonkie,

Thanks for confirming, I'm going to send you private message so we can get this forwarded to our Networks Team to check. Please be aware, as mentioned by Natalie, serviceability can differ between properties and whilst your Neighbour may be able to get our service, this does not guarantee availability for you.

Please look out for my private message in the top-right, purple envelope.

Thanks,