Today 15-Jan-2022 I have no broadband, TV or phone. Initially virgin media claimed no issues so I followed the reset check cable protocol. Subsequently, VM said there are problems for broadband and TV but phone ok (not the case) how do I register all these faults, when I put mobile number or an email address in the request service update it fails with a sad faced emoji.
Thank you for the fault line phone number. This confirms the broadband and TV are faulty but does not mention the phone. The link to the fault page suggest phone is ok. The automated update states problem will be rectified by 6.15pm. however I was hoping to have updates sent (text or email) incase the service is restored earlier.
There used to be an option on the online status tool, but the signup was a bit buggy whenever I used it. From distant recollection, I think one of the C/S numbers did (at one stage) have an option to register - but it's been so long that I had cause to, it may well have changed.
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All now working as of 17.30, include phone. As to if it's an old analogue or via a digital service (it is an analogue phone) the service is provided by virgin, it did not work so they should not claim all ok. My gripe is they provided a mechanism to supply updates that did not work. Thank you all for taking an interest in my issue.
This update was sent after a bottle of Budweiser, so please forgive if it causes offence.