There was scheduled upgrade work in my area last Tuesday. Since Thursday morning at 10am, my connection has been unusable - downstream bandwidth is absolutely fine, but outbound packets just don't make it, so I end up with speed tests showing 550Mbps down, 0 (or sometimes 0.01)Mbps up. My Hub 4 is in modem mode, and my router (an Asus RT-AC3200) shows that it's losing wan every few minutes. I work from home and spend all day on zoom meetings, which has been unusable.
The Virgin site says there's no problem until I actually run a test, after which time it says there's a fault in my area, but with no indication of when it will be fixed. The telephone service checker is similarly vague.
Here's my BQN, and I'll follow in a second post with modem status as it made my word count too high for this post:
Could someone from VM look into this for me please? I'd really love to know 1) when this will be fixed and 2) that the system has logged my fault for the purposes of refunding me until it is (because everytime I go into my virgin media, it claims everything is fine). Thanks!
Thanks so much for taking a look - greatly appreciated. Do you reckon these look like the sorts of things it'd be worth ringing about, or is it better to hope for someone from VM to take a look in here?
I must admit I've no idea whether it's FTTP or FTTC - it was a plug and play order when I moved in because there had been a previous connection in the flat..
Thanks for your post and welcome to the Community Forums, peejay1,
Sorry to hear that you have been having connection issues. How has things been since your post?
I have run a remote diagnostic and have not been able to identify any issues with your connection.
We can also provide online broadband help here: https://www.virginmedia.com/help/services-support/broadband
Let us know if you need any further help.