Menu
Reply
Martinh1971
  • 4
  • 0
  • 0
Joining in
197 Views
Message 1 of 5
Flag for a moderator

No tv or internet

Can somebody reply to my message regarding lost of service

0 Kudos
Reply
JitteryPinger
  • 1.87K
  • 207
  • 392
Super solver
191 Views
Message 2 of 5
Flag for a moderator

Re: No tv or internet

Hi Martin,

Have a look at the link below and check to see if an outage is effecting you

https://my.virginmedia.com/faults/service-status#



If I've helped let me know 🙂

10 year's managing 9 Virgin Media accounts, and things never got any better, closed last 4 accounts since January 2021 :L

I give 'my' experience to help where possible.
0 Kudos
Reply
jbrennand
  • 26.38K
  • 2.69K
  • 4.88K
Very Insightful Person
Very Insightful Person
187 Views
Message 3 of 5
Flag for a moderator

Re: No tv or internet

Also try the “free & automated” Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level. These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Martinh1971
  • 4
  • 0
  • 0
Joining in
185 Views
Message 4 of 5
Flag for a moderator

Re: No tv or internet

It is regarding if i am going to get credit to my bill as havent had any of the services since i joined last week as awaiting a engineer on Wednesday 

0 Kudos
Reply
JitteryPinger
  • 1.87K
  • 207
  • 392
Super solver
150 Views
Message 5 of 5
Flag for a moderator

Re: No tv or internet

Oh ok, well Virgin do offer a compensation sceme

https://www.virginmedia.com/help/automatic-compensation

How this is applied under failed self installations I'm not to sure but I'm sure they will credit you for the time offline and maybe even a goodwill.



If I've helped let me know 🙂

10 year's managing 9 Virgin Media accounts, and things never got any better, closed last 4 accounts since January 2021 :L

I give 'my' experience to help where possible.
0 Kudos
Reply