Menu
Reply
Mikej906
  • 5
  • 0
  • 0
Joining in
656 Views
Message 1 of 10
Flag for a moderator

No tracking number

Hi ,I placed an order due to be delivered on 8 Jan, still not received a tracking number or new delivery date despite phone calls and WhatsApp  conversations

How long should I wait before cancelling everything?

0 Kudos
Reply
Christy_D
  • 1.94K
  • 259
  • 299
Forum Team (Retired)
Forum Team (Retired)
654 Views
Message 2 of 10
Flag for a moderator

Re: No tracking number

Hi there,

I can check into this for you,

I'll pop you a private message to take a few more details. 

Thanks,

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
Steven_L
  • 10.23K
  • 622
  • 1.06K
Forum Team
Forum Team
581 Views
Message 3 of 10
Flag for a moderator

Re: No tracking number

Hey @Mikej906,

Has Christy_D been able to resolve this issue for you? 

Regards,

Steven_L

 

0 Kudos
Reply
Mikej906
  • 5
  • 0
  • 0
Joining in
575 Views
Message 4 of 10
Flag for a moderator

Re: No tracking number

Hi, 

No I have heard nothing yet

0 Kudos
Reply
Mikej906
  • 5
  • 0
  • 0
Joining in
562 Views
Message 5 of 10
Flag for a moderator

Re: No tracking number

Well Steve

what have you found out?

0 Kudos
Reply
jem101
  • 4.25K
  • 437
  • 1.81K
Community elder
557 Views
Message 6 of 10
Flag for a moderator

Re: No tracking number


@Mikej906 wrote:

Well Steve

what have you found out?


Apparently, nothing at all - what alternative broadband suppliers do you have available?

0 Kudos
Reply
Mikej906
  • 5
  • 0
  • 0
Joining in
536 Views
Message 7 of 10
Flag for a moderator

Re: No tracking number

I can probably get any of the usual providers, all I want is a delivery date/tracking number,its been over a week now

0 Kudos
Reply
jem101
  • 4.25K
  • 437
  • 1.81K
Community elder
525 Views
Message 8 of 10
Flag for a moderator

Re: No tracking number


@Mikej906 wrote:

I can probably get any of the usual providers, all I want is a delivery date/tracking number,its been over a week now


And welcome to the disorganised, dysfunctional and generally incompetent organisation which calls itself Virgin Media!

You might want to speculate on how they will perform if you should ever have an issue with your connection in the future……

0 Kudos
Reply
Mikej906
  • 5
  • 0
  • 0
Joining in
492 Views
Message 9 of 10
Flag for a moderator

Re: No tracking number

Still no news Steven L

0 Kudos
Reply
Paulina_Z
  • 4.33K
  • 160
  • 328
Forum Team
Forum Team
478 Views
Message 10 of 10
Flag for a moderator

Re: No tracking number

Hi @Mikej906,

Thank you for coming back to us about this issue. I'll be more than happy to look into this issue further for you, and apologies that this was not looked into before.

I will send you a Private Message to discuss this issue further, so please keep an eye out for a purple envelope at the top right corner of your forum page. I will be in touch with you soon.

Thank you.

Paulina_Z
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply