Virgin Media Community

[Werdnakcep]

I'm supposed to be receiving my quick set up kit today for my upgrade but I have not received anything from virgin or yodel

Also my broadband was supposed to be upgraded to the 350 package but currently on My Account it shows that I have no broadband package and my router is still operating at my old speed 100mb

Can anyone help?

[JitteryPinger]

It may well still turn up, the communications for a communications company is very relaxed.

Also likely new broadband will activate with new hub.

[Werdnakcep]

Ah didn't realise I'd get a new hub with the upgrade. 

I shall wait patiently,  its not like I can go anywhere 😀

[JitteryPinger]

What hu do you have now out of interest

[Werdnakcep]

I've got a hub 3 but I'm upgrading to include TV and phone if that makes any difference. 

[JitteryPinger · Accepted solution]

Oh right so when the TV gets activates your existing hub will receive the upgrades

[Werdnakcep]

So I've just had a tracking message from yodel, huzzah, so perhaps I was being a bit keen. Given current times any delivery or new thing is very exciting 😀

Fingers crossed my broadband updates when it's all plugged in. 

[JitteryPinger]

Great, wish you luck with your setup