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Pinnick
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No tools provided with fibre kit

Howdy

Just had my fibre kit arrive, woo. 

However, no tool was provided to install it with. There is a large sticker on the Hub that states it should come with a spanner... 

Sooo, anyone know which size spanner I need to buy to install the hub? Also, best route to take to claim the purchase back via Virgin?

Kind regsrds

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Adduxi
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Re: No tools provided with fibre kit


@Pinnick wrote:

Howdy   Just had my fibre kit arrive, woo. 

<snip>


The new quickstart kit is a push on fit, the spanner is not required.  By the way, the "spanner" just a tiny plastic one, worth about 5p.  🙂

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Pinnick
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Re: No tools provided with fibre kit

@adduxi

That is great, news. And undoing my old equipment, would that simply pop off, too? 

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Adduxi
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Re: No tools provided with fibre kit


@Pinnick wrote:

@adduxi

That is great, news. And undoing my old equipment, would that simply pop off, too? 


Ahh, it depends on the state of the existing connection.  The older ones will be a screw fit, and "should" unscrew, depending on layers of paint, any corrosion etc.  Hopefully you will get lucky and and old cables will unscrew by hand. 

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Pinnick
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Re: No tools provided with fibre kit

Thank you 🙂

I'll try this after work.

Saved VM 5 pence there! 

Tudor
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Re: No tools provided with fibre kit

Because it’s plastic if the F plugs have been tightened a lot it is useless. Just use an adjustable spanner, a ‘mole’ wrench or plain old pliers. I have even known people to use nutcrackers!


Tudor
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Richw1982
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Re: No tools provided with fibre kit

The screw f type connectors should be around 8Nm tight.  If they are just finger tight it can cause ingress and noise on the network.  Nutcrackers work a treat though

 

Rich

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Pinnick
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Re: No tools provided with fibre kit

Thank you 🙂

It's all installed.

How can I tell if there is noise on the network? 

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Adduxi
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Re: No tools provided with fibre kit


@Pinnick wrote:

<snip>
How can I tell if there is noise on the network? 


Normally shows as PostRS errors in the Hubs Status pages. 

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jbrennand
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Re: No tools provided with fibre kit

One place to look is in the table of RS errors in the downstream data. Ideally all should be 0 and stay 0. A few PreRS errors is not a big problem thousands are - but - if there are accumulating PostRS errors in any channel - that usually indicates noise getting in.  Also T3 errors on the upstream channels is an indicator too.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.