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shaun01793
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No text from yodel for delivery

Delivery for today but confimation text from yodel

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Steve1701
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Re: No text from yodel for delivery

Hi Shaun,

You should be able to track your order by logging into your 'My Virgin Media' account.

Then scroll down to the 'Track My Order' link ...

🤞

Steve

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shaun01793
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Re: No text from yodel for delivery

I’ve checked open presets but nothing showing, new router due today and had text from virgin to state this 

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shaun01793
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Re: No text from yodel for delivery

Should have said open orders

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Steve1701
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Re: No text from yodel for delivery

Hi,

So when you click on 'Find Out More' on the purple 'Track My Orders' box, do you get a message saying:

Expecting to see an open order here?

If you've placed an order within the last 24 hours, please wait one full day for this to show.

If you still can't see an order this time, contact us to find out more.

If so, you might need to click the link on your 'My Virgin Media' and contact them to find the status of your order, especially if it is due today.

🤞

Steve

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Martin_N
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Re: No text from yodel for delivery

Hi shaun01793,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about issue with your delivery. 

I have been able to locate your account. 

Have you been able to track your order for any further updates?

^Martin

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shaun01793
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Re: No text from yodel for delivery

Hello,

 

Ive still not managed to track my order and it’s not turned up yet. I have a test message from Virgin stating that it was going to be delivered on the 6th. 

Thanks

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Alex_RM
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Re: No text from yodel for delivery

Hi shaun01793,

 

Sorry to hear you've still not received this.

 

I've popped you over a private message (purple envelope, top right hand corner) so I can get a few more details from you to take a look.

 

Alex_Rm

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