Virgin Media Community

[jennig1]

I have recently upgraded my package to include broadband, but when I received the self install kit I have no splitter cable. How can I get one, and is it needed if I have TV and broadband?

[Molly_G]

Hi @jennig1,

Welcome to the forums and many thanks for your post.

I'm sorry to hear you do not have a splitter cable for your equipment - these are sent with dual packages containing both the TV set top box and broadband hub. I'm guessing the reason this has been missed off is due to only the hub being ordered.

I've been able to locate your account using the details used to register for forums and will request a splitter cable to be sent for you. I'll keep you updated 🙂

Thanks,

[jennig1]

Thank you Molly_G

[Molly_G · Accepted solution]

Hi @jennig1,

I've been able to arrange a splitter to be delivered to you. I will send you a private message just to double check a few details - please look out for the purple envelope at the top of the screen. 

Thanks,

[Mohamilton21]

Please please can u help me as I am missing a splitter also. Really not haooy about this as I was hoping this self set up was smooth as possible. I don't want to waste an engineer's time if I can do it myself 

[Molly_G]

Hey @Mohamilton21,

Many thanks for reaching out, sorry you have not received the piece of equipment. I've been able to locate your account using your forums details and can see you've been in touch with customer care following your post.

Have you managed to arrange delivery of the splitter?

Thanks,