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No socket

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Hi I’ve just received my hub but I don’t have the right socket 


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Call customer support and book a engineer

On our wavelength


If you could post some pictures of the socket, the forum members will be able to advise/help further.

Another top tip is to find the brown box outside and follow the cable back to where it enters the house. 

Failing that, if you are sure you have no VM cable point you will need to call customer services and book a technician to install a connection point: 0345 454 1111.

I would suggest posting a photo first as sometimes it can be a case that the cable has an old filter on which needs to be removed (assuming you have a VM cable in your property).

Very Insightful Person
Very Insightful Person

Hi @Bannie1 

If you don't have the correct socket, and you can't trace the cable back into the house from the external omnibox then call the pre-installs team on 0800 052 1734

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Forum Team
Forum Team

Hi @Bannie1 

Thanks for posting and welcome to the community.

I'll send you a PM now to assist further.

Kind regards,

Forum Team

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