Virgin Media Community

[mgharvey]

No signal for days tried to reset but no luck. Please we need internet for daughter working from home

with vulnerable people

[Andrew-G]

Quickest response should be phoning this in - staff here will get round to your post, but can take a few days as the forum isn't "first line" response.

[Kath_F]

Hi mgharvey,

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. Apologies to hear about the issues you have been having with your connection.

Checking our systems, I can see that there is a fault open that is affecting you. The details of that are here: 

> Fault reference number: F009720508

> Estimated fix time: 28 MAR 2022 15:40

> Description: Status report || You might find that your Virgin Fibre, Voice and Virgin TV services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineers are working hard to resolve this for you.

I have made a note of this on your account so the relevant teams are aware you are affected. If there is anything else we can do, let us know. 

Thanks,