on 01-11-2022 15:19
My internet stopped working two weeks ago, I booked an engineer on line and waited all but no show, I complained and was told the engineer would come the next day, waited again and again a no show with no explanation as to why, the engineer was booked a third time for today and still no show, I have been told that nothing can be done unit after 4.00pm. This is the worst customer service I have ever received, virgin media should be ashamed.
on 01-11-2022 15:22
@7861 wrote:My internet stopped working two weeks ago, I booked an engineer on line and waited all but no show, I complained and was told the engineer would come the next day, waited again and again a no show with no explanation as to why, the engineer was booked a third time for today and still no show, I have been told that nothing can be done unit after 4.00pm. This is the worst customer service I have ever received, virgin media should be ashamed.
Don't forget to claim against the auto compensation:
on 01-11-2022 15:25
How do I claim compensation for no internet for the past two weeks
01-11-2022 15:42 - edited 01-11-2022 15:56
@7861 wrote:How do I claim compensation for no internet for the past two weeks
Contact VM by phone and advise a total loss of service
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
Edit: Duplicate post here
https://community.virginmedia.com/t5/QuickStart-set-up-and/No-show-appointment/td-p/5165651