on 11-04-2023 14:20
I am receiving bills for a service which I have never received, I have tried on multiple occasions to contact someone to discuss this with and am being continually informed that I cannot be helped because I cannot verify my (nonexistent) direct debit details. Virgin Media have continued to invoice me for a service which I have never received and have now referred my case to a Debt Collection Agency.
I cannot afford legal fees and contacting the ombudsman will not delay the collection agency!
Any advice would be greatly appreciated!
on 11-04-2023 15:25
on 14-04-2023 08:38
Hi Samsonp 👋
Thanks for posting and welcome to our community.
We're sorry for any confusion regarding your account and billing. jbrennand has asked a few questions which would help us get to the bottom of this, if you can please answer?
Alex_Rm