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No service supplied

Joining in

I am receiving bills for a service which I have never received, I have tried on multiple occasions to contact someone to discuss this with and am being continually informed that I cannot be helped because I cannot verify my (nonexistent) direct debit details. Virgin Media have continued to invoice me for a service which I have never received and have now referred my case to a Debt Collection Agency. 
I cannot afford legal fees and contacting the ombudsman will not delay the collection agency!
Any advice would be greatly appreciated!


Very Insightful Person
Very Insightful Person
Why is this happening to you? I mean that you havent just been selected at random for this treatment.

Have you ever been (or still are..) a VM customer? What package did you have ? Did you settle the final bill correctly with them? If not - this is often the standard result from a customer just cancelling their direct debit before the final bill was settled.

But you say you have never received their service... so, has a previous occupant at your address been a VM customer recently?


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Hi Samsonp 👋

Thanks for posting and welcome to our community.

We're sorry for any confusion regarding your account and billing. jbrennand has asked a few questions which would help us get to the bottom of this, if you can please answer?