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shredward
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No self-install pack Yodel delivery

I updated my packages and the kit was supposed to be delivered by Yodel but it never turned up. I was meant to receive a text with a 2 hour delivery window and tracking reference. Nothing; no communication or anything...

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Corey_C
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Re: No self-install pack Yodel delivery

Thanks for your post and welcome to the Community Forums, shredward,

 

Sorry to hear that your deliver hasn't arrived. Does the order sow on your account: https://my.virginmedia.com/discover/welcome/get-ready/track-order

 

Cheers,

Corey C

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shredward
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Re: No self-install pack Yodel delivery

Thank you for your response.

Yes, the order shows on my virgin media account.

If I click on 'My Orders' in my account it takes me to a page that says "Your self-install pack is scheduled to be delivered on: Friday September 10th between 8am and 6pm". There is an order number if that helps? But I have no tracking number for Yodel.

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shredward
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Re: No self-install pack Yodel delivery

After speaking to various people on the phone this issue has been sorted. It had nothing to do with bad service or failure to deliver from Yodel.

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David_Bn
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Re: No self-install pack Yodel delivery

Thanks for the update @shredward, and we're pleased to hear this has now been resolved.

 

If you need anything further, do feel free to come back to us on the Community Forums

 

Kindest regards,

David_Bn

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