Virgin Media Community

[shredward]

I updated my packages and the kit was supposed to be delivered by Yodel but it never turned up. I was meant to receive a text with a 2 hour delivery window and tracking reference. Nothing; no communication or anything...

[Corey_C]

Thanks for your post and welcome to the Community Forums, shredward,

Sorry to hear that your deliver hasn't arrived. Does the order sow on your account: https://my.virginmedia.com/discover/welcome/get-ready/track-order

Cheers,

Corey C

[shredward]

Thank you for your response.

Yes, the order shows on my virgin media account.

If I click on 'My Orders' in my account it takes me to a page that says "Your self-install pack is scheduled to be delivered on: Friday September 10th between 8am and 6pm". There is an order number if that helps? But I have no tracking number for Yodel.

[shredward]

After speaking to various people on the phone this issue has been sorted. It had nothing to do with bad service or failure to deliver from Yodel.

[David_Bn]

Thanks for the update @shredward, and we're pleased to hear this has now been resolved.

If you need anything further, do feel free to come back to us on the Community Forums

Kindest regards,

David_Bn